Effective date: 20 January 2026
Last updated: 20 January 2026
1. Introduction
My Design Lab (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mydesignlab.co.uk (the “Site”) and use our services (the “Service”). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
2. Data Controller
My Design Lab is the data controller responsible for your personal data. You can contact us at:
Email: tony@mydesignlab.co.uk
3. Information We Collect
We collect personal data that you voluntarily provide to us when you:
- Register an account
- Place an order or subscribe to services
- Contact us with inquiries or support requests
- Submit user-generated content (e.g., comments, reviews)
- Sign up for newsletters or marketing communications
The types of personal data we may collect include:
- Name
- Email address
- Postal address (if applicable)
- Payment information (processed securely by third-party payment providers)
- IP address and browser/device information
- Usage data such as pages visited, time spent on the Site
4. How We Use Your Information
We use your personal data to:
- Provide and manage your account and orders
- Process payments and fulfil purchases
- Communicate with you about your account, orders, and updates
- Send marketing communications (only if you have consented)
- Improve and personalise our Site and services
- Comply with legal obligations and prevent fraud
- Moderate user-generated content and enforce our Terms
5. Legal Basis for Processing
Under UK GDPR, we process your personal data based on the following legal grounds:
- Your consent (e.g., marketing emails)
- Performance of a contract (e.g., fulfilling orders)
- Compliance with legal obligations
- Legitimate interests (e.g., improving our services, fraud prevention)
6. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Service providers who help us operate the Site and provide services (e.g., payment processors, hosting providers)
- Law enforcement or regulatory authorities if required by law or to protect rights
- Other third parties only with your consent or as necessary to provide the Service
7. International Transfers
Your data may be transferred to and processed in countries outside the UK, including countries that may not have the same data protection laws. We ensure appropriate safeguards are in place to protect your data in such cases.
8. Data Retention
We retain your personal data only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymise your data.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal exceptions)
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated
To exercise your rights, please contact us at tony@mydesignlab.co.uk.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalised content. You can manage your cookie preferences through your browser settings. For detailed information, please see our Cookie Policy (if you have one).
11. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
12. Children’s Privacy
Our Site and Service are not directed to children under 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete it promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the “Last updated” date and, where appropriate, posting a notice on the Site. Please review this policy periodically.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
My Design Lab